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How do I place an order online?
Ordering is easy and convenient! Simply select your favorite items, add them to your shopping cart and click "check out" for your order total. Once you have entered your shipping address, the shipping total will appear to the right of the "payment options" screen.
We accept phone orders toll-free at 1-866-420-3131. Our customer care consultants are available Monday through Friday 9AM to 7PM ET to answer your questions. We'd love to talk to you!
Can you put a "rush" on my order?
If you need your items before the normal processing and shipping time, please call customer service at 1-866-420-3131 during regular business hours Monday through Friday 9AM to 7PM ET. We will do everything we can to accommodate your request.
Orders can be placed online using Visa, MasterCard, American Express, Discover Cards. If you'd like to pay by check, your order must be placed by phone. After your order is placed, please send your check to:
ATTN: Customer Service Manager
Sales tax will only be assessed for orders that are shipped within the state of Utah (6.75%).
Do you have a minimum-order requirement?
Soccer Skills Pro has no minimum-order requirement. There are some products only available in bulk, please check the product information pages.
We now offer some of the products in streaming video. This will help you see our products in a 3-D format.
How do I check the status of my order?
We will email you when your order has shipped from our location. You can then track your order from the UPS Web site with your UPS tracking number, or from the USPS web site with your USPS tracking number.
Will I get an email confirmation after I place my order?
Yes, you will immediately receive an email confirmation of your order.
How do I make changes or cancel my order?
Please verify your order confirmation immediately upon receipt to verify the details of your order. You may make changes or cancel your order as long as the order is not in processing. We strongly suggest you speak with a customer care representative at 1-866-420-3131 as soon as possible with changes or cancellations so we can accommodate your request without any additional charges. If an order is in processing, no changes can be made.
What if my order is undeliverable?
If UPS is unable to deliver your order due to an incorrect address, the order will be returned to us. The sender is responsible for any reshipping fees charged by UPS to redeliver the package.
Return Guarantee and Exchanges
What is your return and exchange policy?
We pride ourselves on carrying high-quality items, and we hope that you will be pleased with your order. When you receive your order, please inspect it carefully to verify that all items meet your expectations. If, for some reason, you are not satisfied with your purchase, please contact our customer care consultants at 1-866-420-3131 for a return authorization within 30 days of receipt. Please note, your return authorization number will expire 30 days after issuance. Please follow these easy steps.
Step 1
Step 2
PLEASE TAKE NOTE: The customer is responsible for shipping. We do not refund shipping charges. No credit is given for lost return packages and nonreturnable items returned to us will not be shipped back to the sender nor credited to their account. We do strongly recommend that you use a shipper with a traceable shipping method as we cannot be responsible for damaged or lost return packages.
How long before I receive my refund?
After we receive your package and inspect the items, you will receive an email confirming credit total. Credit will be issued in 3 to 5 business days. Please allow adequate time for your banking institution to process the credit.
Do you charge restocking fees?
In order to receive a RA# for return, you must contact us within 30 days of receipt. There is a 10% restocking fee on some items.
What if I received my order, but some items are damaged?
Please inspect all items carefully when you receive your order. If there is any damage, please call our customer care department at 1-866-420-3131 at your earliest convenience, but no later than 7 days after the package was delivered. Keep the original box, packaging materials, as well as any paperwork that came in the box. We suggest that you email us a digital photograph of the damaged box and/or items. A customer care specialist will help you file a claim with UPS if needed.
Our shipping model is easy to understand! Processing time (pulling and packaging your order) plus shipping time equals delivery time. Each order is processed within five business days.
Do you ship to Post Office Boxes?
Unfortunately for most of our products, we cannot ship to PO Boxes. We ship UPS and are required to have a physical address for delivery. Our DVDs are shipped USPS and can be shipped to PO Boxes.
Do you ship to APO/FPO addresses?
Yes. However, we do not guarantee delivery times on these orders.
We ship to Canada and customs taxes and duties are recipient's responsibility.
At this time, we do not ship outside the U.S., U.S. territories or Canada.
Shipping is calculated during checkout and is based on the weight of the items you selected and the shipping destination.
What are your shipping options?
We work with UPS and offer regular ground shipping, 3-day guaranteed delivery, 2-day guaranteed delivery and overnight delivery. Please keep in mind that any shipping option other than regular ground shipping incurs a premium shipping fee. Even if you choose to upgrade the shipping, regular order processing times still apply.
Will the items on my order ship together or separately?
In order to offer our customers the widest and most unique selection, some items may ship separately.
Do you have a printed catalog?
In an effor to provide the latest products and pricing, we do not offer a printed catalog. You can view our entire collection online.
What is your contact information for the press?
All press inquiries should be emailed or addressed to the following address: support@soccerskillspro.com
I am a vendor. How do I submit my products for consideration?
In our quest for unique products we welcome vendor enquiries. Please email us at support@soccerskillspro.com
Where can I read feedback from your customers?
If you'd like to know what our customers say about us, please visit our testimonials page or read the product reviews on individual product pages.
Are online transactions on your site secure? All the information you provide, including your credit card information, is secured using Secure Sockets Layer (SSL) encryption technology. We use SSL technology to prevent your information from being intercepted and read as it is transmitted over the Internet. In addition, our site is tested and certified daily to pass the VeriSign Security Scan. Research indicates that sites remotely scanned for known vulnerabilities on a daily basis, such as those earning VeriSign certification, prevent over 99% of hacker crime.
How do you use my contact information?
We request your email address so that we can email you an order confirmation. We request your phone number to contact you in case we need to give you an order update. Rest assured, we never rent or sell your contact information to anybody, for anything.
Read our Privacy & Security Policy
Contact Us
If you have any questions and would like to speak with a customer care representative, you can contact us by:
Phone: Call us anytime during normal business hours, toll-free at 1-866-420-3131. We're here Monday through Friday 9AM to 7PM ET to serve you.
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